FAQ's

General

Wheel Branding

The fee for rendering proofs, printing graphics, and installation is $350 per bike. The lead time for a branded wheel is 3 weeks from payment in full and receiving print-ready artwork. If you submit artwork and/or payment after your deadline a rush fee may be applied to your order.

How can you cater your service to our event?

We love customizing our service to be unique to your event! Please let us know about your customization ideas and requirements and we will collaborate with you. Here are a few examples of how we have customize events of the past:–

- Custom drink menu and the colors or theme of the event
- Custom banners, signage, or menu

Do you have insurance?

Yes, we have general liability, auto insurance, and workman's comp. We also implement a range of policies and procedures to ensure our bike blenders are safe.

Do events work better indoors or outdoors?

The smoothie bike will work well indoors or outdoors. However, to avoid the problems of rain, wind, wasps and uneven ground, we suggest indoor events when possible.

Can we make our own smoothies?

Yes! In fact, we encourage everyone at your event to blend their smoothie. We think it is more fun and entertaining that way. Our staff are also keen cyclists if you would like us to lend a hand (or leg) any time too.

The Bikes

Are they sturdy?

They’re very safe and stable to use for virtually everyone. Each bike’s sturdy steel frame is strong and durable with transport wheels to lift and maneuver for packing and loading. The front base bar is attached to add stability and raise the wheel off the ground. You can pedal hard without wobbling.

Are there any size, age, or weight limitations?

With a comfortable saddle and weight capacity of up to 350 pounds, the bikes are able to support just about everybody. The custom bike frame allows adults as tall as 7 feet and children as young as 6 to pedal comfortably.

Participants who are pregnant or who have underlying health problems should take precaution before using the smoothie bikes vigerously.

How hard is it to pedal?

There is some initial resistance to get the blender spinning, but we find people 7+ and of most abilities will have no trouble.

Can the bike be adjusted to different resistance levels?

Our bikes have only one gear, optimized for blending. However, if you're renting the bike, the way to make it easier or harder is to change what you put in your blender pitcher. For example, smaller ice cubes are easier to crush than larger ones, and frozen fruit is easier to crush compared to fresh fruit with ice.

Pitcher Capacity

The blender pitcher has a 40 ounce blending capacity. typically we make enough in one pitcher to pour two 12 oz cups. If you're renting the bike, you can choose to use whatever cup size you want.

How long does it take to make a smoothie?

15 to 25 seconds. The blender is powered by the rider so the faster they pedal the quicker the smoothie is made.

Pricing

Is there special pricing for nonprofits?

Yes, we offer discounts to nonprofits and primary schools. Please fill out this form.

Do you offer discounts?

We receive a lot of requests for donations or discounts. While we would love to be able to honor every such request, being a very small company, we simply can’t afford to do so. However, nonprofits or local organizations are encouraged to reach out and we will do what we can to get the costs down -- pickup from our shop, promote on social media, etc. are all helpful and can be treated as in-kind donations.

Catered

What do you bring to an event?

This depends on the package you choose. Please see our Packages page for more information on the available options or give us a call and we will happily run you through it.

Do you offer vegan, dairy free, gluten-free options?

Absolutely! We offer a large variety of options for ingredients

What flavour smoothies do you make?

We bring a selection of ingredients to our events, including frozen strawberries, frozen mango, frozen pineapple and apple juice, and we can make delicious, healthy, ice-cold smoothies using any combination of the above.

How far do you travel?

We have a small travel fee for event

How many smoothie bikes can you bring to an event?

We can bring as many smoothie bikes to your event as you need. If you need more than 2 bikes, we request for a 3 weeks advance notice.

How many smoothies can you make?

It depends on how many people are there and how many staff and bikes you have. Each event is different but as a guide; we can typically cater for 100-400 individuals in two-four hours with 1-2 staff and 1-2 blender bikes.

This depends on how many people there are and how many staff and bikes you have. Each event is different but as a guide; we can typically cater for 100-200 people in two-three hours with 2 staff and 2-3 blender bikes. For a busy school fete you can sell up to 300 smoothies in 5 hours with 4 volunteers and 3 blender bike. If you are unsure of how many drinks you need please give us a call and we can guide you – we are smoothie experts here to help!

Each smoothie bike has a capacity of up to 100 smoothies per hour. When we bring more bikes and staff we can make as many smoothies per hour as you need.

What are your space requirements?

We bring everything necessary to serve bike powered smoothies at your event. All we need from you is a 10' x 10' space in order to operate. Our entire set up can easily fit in an elevator. We will also need you to validate or cover parking cost for up to two vehicles.

Can you accommodate outdoor events?

Yes. For outdoor events, will need you to provide a popup tent. We do not need any electricity to power our bikes :-)

Yes we are able to do events outdoors, and the smoothie bike can work perfectly in this environment. However, we do not bring our own marquee or gazebo. For outdoor events we require the customer to provide a marquee or gazebo. We will happily share with other groups or stands, if that helps.

Who are our staff?

The Smoothie Bike Company employ happy, approachable people with good social skills; our staff will be committed to making your event a success.

How much does it cost?

Factors such as the occasion, the venue, duration of the event, estimated number of guests, etc. make each event very unique. Consequently, pricing for each event is also unique. To get a free estimate for your event, please fill out the catering request form.

How much do you charge people at the event for a smoothie?

Nothing. They are 100% free to your event attendees. All of our costs are covered by the flat rate charged to our customer (i.e. the event organizers).

How much space do you need for the setup?

A space that is 10 feet by 10 feet is required for our most common 2-bike-setup. Each additional smoothie bike requires 3 feet by 3 feet of extra space.

Please arrange space for people that hangout in the area so they can take photos and cheer the rider. It's a lot more fun if there's a little more space to move about.

Do you need washing facilities or power?

Yes. It is not necessary to wash the jugs between every use but it is best to wash the jugs every 2hrs. This access to running hot water is required for food health and safely.

Do you need a parking space?

Yes. We bring all of our equipment in a small or medium sized van, and will require a free and nearby parking space for the duration of your event if possible.

What time will you arrive at the event?

Catered events: We aim to arrive 1 hour before the event starts. This will give us enough time to unload, set up our stand, and be fully prepared for lots of smoothie making.

Rentals: We will arrive 30 minutes prior to the event start time. We will spend 10 minutes with you to show you how to operate and care for the bike.

Rental

How large is the bike? Can it fit in the elevator/through doors?

At it's widest, the bike is 3', but can be turned on an angle to fit through most doors.
Please let us know if we'll need to use the loading dock to access your building.

Can I pickup the bike blender from your shop?

Most hatchback style cars can usually fit one (partially disassembled) blender bike. A pickup truck or van can carry 2-4 fully built bike blenders. Most SUVs can carry a single Pro frame in the trunk with no disassembly. Smaller cars may probably require some small adjustments or disassembly such as lowering the handlebars, dropping the saddle, or removing the crossbar to fit in the trunk or back seat.

What do I need besides the bike?

We send the bikes and blenders you ordered, but do not supply any cups or ingredients for making smoothies. Check our sample shopping lists for guidance on what to get.

Can we charge people at the event for the smoothies?

This is up to you and depends on your event. If you’re trying to raise awareness around health and sustainability then you might decide to give the smoothies away for free. We find that this works well. For school fetes and fundraisers we suggest you charge $4-$5 per smoothie.