FAQ's

General

Branding:

The fee for rendering proofs, printing graphics, and installation is $350 for the first two wheels, and $250 for each additional after that. We can do your graphic layout/design, which includes 1 revision and 2 rendering proofs, for an additional $300. Making or submitting your own artwork? Please go here for templates and print-ready guidelines.

The lead time for a branded unit is 3 weeks from payment in full and receiving print-ready artwork. If client submits artwork after their deadline a rush fee may be applied to their order.

How can you cater your service to our brand/event?

We love customizing our service to be unique to your event! Please let us know about your customization requirements and we will collaborate with you. Here are a few examples of how we have customize events of the past:–

- Custom drink menu and the colors or theme of the event
- Custom T-shirts for our crew with your branding
- Custom banners, signage, or menu

Do you have general liability insurance?

Yes. We implement a range of policies and procedures to ensure our bike blenders are as safe as possible for our customers and for members of the public. We have public liability insurance cover for up to $1 million and can send you a copy if you request it in your booking.

Do events work better indoors or outdoors?

The smoothie bike can work perfectly indoors or outdoors. However, to avoid the problems of rain, wind, wasps and uneven ground, we suggest indoor events when possible.

Can people make their own smoothies?

Yes! In fact, we encourage all of our customers to blend their smoothie. We think it is more fun and entertaining that way. Our staff are also keen cyclists if you would like us to lend a hand (or leg) any time too.

The Bikes

Are the bikes sturdy?

They’re very safe and stable to use for virtually everyone, including people with balance problems and non-cyclists. Each bike’s sturdy steel frame is strong and durable—with transport wheels to lift and maneuver for packing and loading. The front base bar is attached to add stability and raise the wheel off the ground. You can pedal as hard as you like without wobbling.

Are there any size, age, or weight limitations?

With a comfortable saddle and weight capacity of up to 400 pounds, the bikes are able to support just about everybody. The custom bike frame allows adults as tall as 7 feet and children as young as 6 to pedal comfortably.

We advise, however, that participants who are pregnant or who have underlying health problems should not use the smoothie bikes.

How hard is it to pedal?

There is some initial resistance to get the blender spinning, but we find people of all ages and most abilities will have no trouble.

How loud is the blender?

We blended ice and water (the loudest thing you can blend) and found the following measurements:

At 2 feet, it peaked at 85db for the first few seconds and fell to 75-80 for the rest of the time.
At 5 ft, it peaked at 77 for the first few seconds and fell to 70-73.
At 7 feet, it peaked at 73 db for the first few seconds and fell to 65-70.
At 10 ft, it peaked at 71.
Db are logarithmic like the Richter scale. 85 is 10 times louder than 75.

You can reduce your noise leak to other booths significantly with some type of barrier like a dividing panel, at ear level.

We can’t say what the noise levels will be when people cheer for each other ;)

Can the bike be adjusted to different resistance levels?

Our bikes have only one gear, optimized for blending. The way to make it easier or harder is to change what you put in your blender pitcher. For example, smaller ice cubes are easier to crush than larger ones, and frozen fruit is easier to crush compared to fresh fruit with ice.

Pitcher Capacity

The blender pitcher has a 40 ounce blending capacity. That’s 10 3oz cups, 5, 9oz, or 2 18oz

How long does it take to make a smoothie?

15 to 25 seconds. The blender is powered by the rider so the faster he/she pedals the quicker the smoothie is ready.

Pricing

Do you need washing facilities?

It is not necessary to wash the jugs between every use but it is best to wash the jugs every 2hrs. This access to running hot water is required for food health and safely.

Can you estimate shipping for me?

Our crystal ball is down right now but you can use this link from UPS and see approximately how much it will cost to ship to your location. The shipping weight is 65 pounds

Catered Pricing

Wheely Good Smoothies can supply experienced crew members who can cover all aspects of this activity. We’ll bring the bikes, coach the activity, and ensure higher volumes at your event. The crew fee is $730/day for the first crew member and $425/day for each additional crew member. We’re fun loving and outgoing event people. We’ll make sure the smoothies and sweet and tangy, and that everyone gets a chance to pedal.  pricing starts at $XXX. Currently only available in VA, DC, MD, PA, NJ, NY, MA.

Do you sell your blender bikes?

We do! Please fill out this form to receive a quote.

Is there special pricing for nonprofits?

Yes, we offer discounts to nonprofits and primary schools. Please fill out this form.

Do you offer discounts?

We receive a lot of requests for donations or discounts. While we would love to be able to honor every such request, being a very small company, we simply can’t afford to do so. However, nonprofits or local organizations are encouraged to reach out and we will do what we can to get the costs down -- pickup from our shop, promote on social media, etc. are all helpful and can be treated as in-kind donations.

Catered

What do you bring to an event?

This depends on the package you choose. Please see our Packages page for more information on the available options or give us a call and we will happily run you through it.

Do you offer vegan, dairy free, gluten-free options?

Absolutely! We offer a large variety of options for ingredients

What flavour smoothies do you make?

We bring a selection of ingredients to our events, including frozen strawberries, frozen mango, frozen pineapple and apple juice, and we can make delicious, healthy, ice-cold smoothies using any combination of the above.

How far do you travel?

We have a small travel fee for event

How many smoothie bikes can you bring to an event?

We can bring as many smoothie bikes to your event as you need. If you need more than 2 bikes, we request for a 3 weeks advance notice.

How many smoothies can you make?

It depends on how many people are there and how many staff and bikes you have. Each event is different but as a guide; we can typically cater for 100-400 individuals in two-four hours with 1-2 staff and 1-2 blender bikes.

This depends on how many people there are and how many staff and bikes you have. Each event is different but as a guide; we can typically cater for 100-200 people in two-three hours with 2 staff and 2-3 blender bikes. For a busy school fete you can sell up to 300 smoothies in 5 hours with 4 volunteers and 3 blender bike. If you are unsure of how many drinks you need please give us a call and we can guide you – we are smoothie experts here to help!

Each smoothie bike has a capacity of up to 100 smoothies per hour. When we bring more bikes and staff we can make as many smoothies per hour as you need.

What are your space requirements?

We bring everything necessary to serve bike powered smoothies at your event. All we need from you is a 10' x 10' space in order to operate. Our entire set up can easily fit in an elevator. We will also need you to validate or cover parking cost for up to two vehicles.

Can you accommodate outdoor events?

Yes. For outdoor events, will need you to provide a popup tent. We do not need any electricity to power our bikes :-)

Yes we are able to do events outdoors, and the smoothie bike can work perfectly in this environment. However, we do not bring our own marquee or gazebo. For outdoor events we require the customer to provide a marquee or gazebo. We will happily share with other groups or stands, if that helps.

Who are our staff?

The Smoothie Bike Company employ happy, approachable people with good social skills; our staff will be committed to making your event a success.

How much does it cost?

Factors such as the occasion, the venue, duration of the event, estimated number of guests, etc. make each event very unique. Consequently, pricing for each event is also unique. To get a free estimate for your event, please fill out the catering request form.

How much do you charge people at the event for a smoothie?

Nothing. They are 100% free to your event attendees. All of our costs are covered by the flat rate charged to our customer (i.e. the event organizers).

How much space do you need for the setup?

A space that is 10 feet by 10 feet is required for our most common 2-bike-setup. Each additional smoothie bike requires 3 feet by 3 feet of extra space.

Please arrange space for people that hangout in the area so they can take photos and cheer the rider. It's a lot more fun if there's a little more space to move about.

Do you need washing facilities or power?

Yes. It is not necessary to wash the jugs between every use but it is best to wash the jugs every 2hrs. This access to running hot water is required for food health and safely.

Do you need a parking space?

Yes. We bring all of our equipment in a small or medium sized van, and will require a free and nearby parking space for the duration of your event if possible.

What time will you arrive at the event?

Unless you specify otherwise in your booking form, we will arrive 1 hour before the event starts. This will give us enough time to unload, set up our stand, and be fully prepared for lots of smoothie making!

We will spend 15 minutes with you when we drop off the Sweetcycle and show you how to operate and care for the bike.

Where can you set up your smoothie bikes, and how much space do you need? We can set up our smoothie bikes almost anywhere. We simply need a space of approximately 3m x 3m, with even ground. We also need easy and close access from our vehicle to our location for unloading.

How many drinks can be served per hour?/how many smoothies can you make per event? Our skilled smoothie bike operators can serve up to 100* 14oz ounce drinks per hour, which is the service capacity for each smoothie bike. We can bring more smoothie bikes and crew to meet larger per hour requirements. We love serving all groups, big or small! *We can ask serve 3oz, 9oz, and 16oz smoothies. Cup size affects the number of smoothies served per hour.

Rental

How large is the bike? Can it fit in the elevator/through doors?

No answer provided yet.

Shipping responsibilities:

Once the package is turned over to a carrier, the responsibility for the package lies in their hands. If there is a claim, we will do our best to help settle the issue. Depending on the cause of the problem it may be resolved quickly or it could be a matter of time. You must retain all packaging materials and it is always a good idea to take photos of questionable packages if they seem to have been damaged. It is required to accept the package even if it is damaged. Sometimes there is less damage than thought and, sometimes we can make adjustments to the product pricing that would be in your favor. Regardless of the situation, we know that there is always a solution. Please communicate your concerns as soon as possible.


What kind of vehicle should I use to transport the Pro frame?

Most hatchback style cars can usually fit at least one partially disassembled Pro frame inside. You’ll want to use a car with a large trunk; it’s even better if the back seats fold down to extend the trunk space.

A pickup truck can carry 2-4 fully built Pro frames in the bed. Most SUVs can carry a single Pro frame in the trunk with no disassembly. Smaller cars may probably require some small adjustments or disassembly such as lowering the handlebars, dropping the saddle, or removing the crossbar to fit in the trunk or back seat.

Most vehicles can fit 2 bike blenders with small adjustments or disassembly. We will provide the hex wrenches you’ll need to reassemble the bike again at your destination.Any car will work if you’re using a regular bike rack.

What time will you arrive at the event?

Unless you specify otherwise in your booking form, we will arrive 1 hour before the event starts. This will give us enough time to unload, set up our stand, and be fully prepared for lots of smoothie making!

We will spend 15 minutes with you when we drop off the Sweetcycle and show you how to operate and care for the bike.

What do I need besides the bike?

We send the bikes and blenders you ordered, but do not supply any cups or ingredients for making smoothies. Check our sample shopping lists for guidance on what to get.

Can we charge people at the event for the smoothies?

This is up to you and depends on your event. If you’re trying to raise awareness around health and sustainability then you might decide to give the smoothies away for free. We find that this works well. For school fetes and fundraisers we suggest you charge $4-$5 per smoothie.